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Terms & Conditions

Refund Policy


Braelands Beef & Lamb Pty Ltd is a trusted family meat business. It is our passion to provide our customers with quality meat and exceptional service. If you are not completely happy with part or all of your purchase, we will replace your purchase or refund your money, which ever you prefer (less shipping, and once the disputed product has been returned) We ask that you contact us within 48 hours from receiving your order so that we can discuss and arrange replacement or refund. Also, we ask that you please take photo/s of the product or products that you are unhappy with.
We endeavour to make sure that all of our products listed on our website are currently in stock and that pricing is correct, however please note there may be times that certain products are unavailable. We only sell animals that we breed and raise on our property, so there may be periods, particularly with lamb where it is not available. In there event that an ordered item is unavailable we will offer an acceptable agreed item or a full refund. Any complaints regarding our product or service should be made to admin@braelandsbeef.com.au 

Delivery Policy


We generally deliver on Fridays, however there may be times when we deliver on a different day. When you place your order we will respond with an email to confirm your delivery date, we aim to respond within 24 hours however if we get stuck out on the farm as can happen please contact us by phone if you have any concerns about your order and delivery 0429 626 484. Delivery will be within two days to three weeks from date of ordering to delivery date depending on availability. As our beef hangs for 12-14 days there can be a wait however it is rarely longer than three weeks. If it is longer than tis we offer you the option for a full refund. Our butchers have a quiet period over Christmas so no deliveries will be made from December 10th to January 15th may 

Delivery times will be emailed out by Wednesday night before your delivery on the Friday. If you cannot be home at the exact time of your delivery we are flexible to alter delivery address (if not too far from scheduled run), or the customer can leave out an esky and freezer blocks, or access to a fridge or freezer. If there is no safe place for the meat box/s to be left and we cannot contact the customer by phone, the order will be returned to the depot and an alternative delivery time, or pick up option will be arranged. Should the product be stolen or unlawfully removed after delivery then we accept no liability or responsible its for that event occurring.

Licence

As a user of the Braelands Beef website, you are bound by the following terms and conditions. Accordingly, you should review them in relation to all or part(s) of the website.

By allowing you to access the website, Braelands Beef grants to you a licence. By accessing the website, you accept the terms and conditions of this licence. Pursuant to this licence and subject to the absolute right of Braelands Beef to vary access to all or any part(s) of the website, you acquire a non-exclusive right to:

  • View the material in the website.
  • Access material contained in the website.
  • Use the website strictly in accordance with the provisions of this licence.
If you wish to download and use any material contained in the website for a temporary purpose (such as viewing offline), you may do so. However, downloading material contained in the website for reproduction by you may only be done upon receipt of prior written consent from Braelands Beef, and upon payment of any fee required by Braelands Beef to be paid by you for that use.

Your Obligations

You hereby undertake the following obligations:

To not copy or translate for commercial use, reproduce, adapt, vary or modify any material in the website without the express consent of Braelands Beef, except as expressly authorised by this licence. To ensure your employees, subcontractors and other agents (if any) who have authorised access to the website are made aware of the terms and conditions of this licence. To not provide or otherwise make available any material in the website in any form to any person other than employees, subcontractors and other agents (if any) without the written consent of Braelands Beef. To not use the material in the website for, or in connection with, a service bureau operation.

Warranties

Braelands Beef does not warrant that the material in the website is accurate, complete or up to date. The existence of inaccurate, incomplete or superseded material in the website will not cause Braelands Beef to be in breach of the terms of this licence. Braelands Beef reserves the right to change, add or remove any material in or from the website without notice. Braelands Beef does not warrant that the functions contained in the website or third-party websites will be uninterrupted or without error, that defects will be corrected, or that electronic material in the website and other third-party websites are free of viruses or other harmful components. To the extent permitted by law, all implied terms are excluded. If any statute implies terms into this licence, which cannot be lawfully excluded, such terms will apply to this licence, save that the liability of Braelands Beef for breach of any such implied term will be limited, at the option of Braelands Beef, to any one or more of the following: The replacement of goods or services to which the breach relates or the supply of equivalent goods or services. The repair of such goods or services. The payment of the cost of replacing the goods or services or of acquiring equivalent goods or services. The payment of the cost of having the goods repaired or the services performed again. Braelands Beef will not be liable for any indirect or consequential losses arising out of a breach of this licence, or arising out of the supply of a defective program or incorrect materials. When deciding to visit the website, you acknowledge that you have exercised your independent judgment and have not relied on any representation made by Braelands Beef which has not been stated expressly in this licence or upon any descriptions or illustrations or specifications contained in any document including catalogues or publicity material produced by Braelands Beef (which material may be out of date or superseded).

Intellectual Property Rights

You acknowledge that the material in the website is the subject of copyright© and that it is the subject of other intellectual property and legal rights (including third-party rights). You must not, during or at any time after the expiry or termination of this licence, permit any act which infringes any of those rights and, without limiting the generality of the foregoing, you specifically acknowledge that you may not copy the material in the website, except as otherwise expressly authorised by this licence.

Indemnity

You must indemnify and keep Braelands Beef indemnified fully against all liabilities, damages, claims, losses, costs and expenses, which Braelands Beef may incur to a third party or you as a result of your breach of the provisions of this licence. This website may contain hyperlinks to other websites operated by third parties. You accept that Braelands Beef has no control over, and is not responsible for, any material contained on any third-party websites. You may be required to comply with all requirements of any third party over the conditions of use of that third party's website. Users are prohibited from placing a link to the website without the prior written consent of Braelands Beef and on terms satisfactory to Braelands Beef

Disclaimer

You accept that Braelands Beef takes no responsibility for any error or omission relating to the material contained in the website. You accept that Braelands Beef makes no undertakings to provide access to the website at any particular time, or for any particular length of time. You agree that Braelands Beef will not be held liable for any lapse in the website's accessibility, or any consequences whatsoever that flow from the unavailability of the website.

This licence shall be governed by and construed according to the laws of the state of Victoria, Australia.

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